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| Company Profile | :: | UROOJ is a pioneering IT Solutions company that differentiates itself from the competition by partnering with both its clients and consultants. We strive to foster long-term relationships based on trust and a thorough understanding of client and consultant goals. Our mission is simply to develop and implement cutting-edge technology that exceeds client expectations and launches professional careers. | ||||||||||||||||||||||||||||
| Job Description | :: | Companies: MNC's Job type: Technical support/process associate/bpo/customer care executive. Eligibility: Excellent communication skills,Good command on English,basic technical knowledge. Qualification: Graduates(BE/Btech-cse-eee-ece-eie) / post graduates(no mca) Process: ISP-(us shift,rotational shifts),Voice process. Location: Hyderabad Salary: Best in the Industry Roles & Responsibilities: Support customers via phone Problem solving and resolving customer needs. Quickly and accurately performing multi tasks like talking listening, documenting information, seeking information and problem solving. Developing customer report and ensuring that customers have positive image of the company. Demonstrate strong work ethics by maintaining confidentiality of information. Ability to learn and apply detailed procedures. Working effectively as a team member and facilitate cooperative environment to meet and exceed customer expectations. Probing and discovering customers true needs and understand customer view point. Ensuring proper and clear communication in a conscise manner, using correct vocabulary, rammer and sentence construction. Strong knowledge ands skills in PC-OS,PC peripherals,hardware,internet,home networking,and ms office. Handle complaints and objections effectively without escalations. when required schedule follow up interactions with customer with unresolved problems top keep the customer informed and ensure resolution. Transfer incorrect customer contact to the correct department. Identifying opportunities for sales and offering the right solutions to the customers | ||||||||||||||||||||||||||||
| Candidate Profile | :: | 1. Good communication skills 2.Flawless english 3.Flexible with night shifts | ||||||||||||||||||||||||||||
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