Jobs at Caliber Point - Caliber Point hiring " Team Lead – Trainee" for B.E/B.Tech graduates,Nagpur-September 2012

Job Description ID : #005

Project : Operations

Position : Trainee Team Leader

Responsibilities : 
Resource Management:

Responsible for periodic resource estimation and planning based on current attrition rates,
   increasing volumes and buffer estimation.

Controlling Absenteeism and Attrition of the team.

Responsible for resource utilization.

Handling of team issues and queries (not related with production) effectively and timely
   escalation of the same as and when required.

Production:

Responsible for allotment of work and job creation for team members as and when required
   and acquiring the required production out from the team.

Responsible for downloading work (If Required) and for dispatching completed jobs to clients.

Responsible for resource utilization as per the volumes.

Responsible For Shift Monitoring And Control

Responsible For Maintaining And Updating Team Skills Matrix

Responsible for maintenance of Client Production Report, Turn Around Time (TAT) report, Client
   Accuracy Report and Internal Quality Report, Error and production reports, Daily dashboards.

Creating and presenting WSR’s and SMR’s.

Responsible for tracking process related errors and issues and giving feedback to team
   members on errors and suggesting methods for improvement on the same.

Analyzing the root cause of an issue/problem and resolve the issue/problems faced by the
   team.

Ensuring process improvement by identifying areas and methods for improvement
   (Re-engineering) and implementing any changes approved on the process

To mentor, motivate and lead team members towards project completion and providing
   technical leadership at process level.

Client Management :

Interacting with client (oral and written) on a daily basis (for project related issues and queries,
   for sending the necessary reports, on completion of work, for new updates etc)

Coordinating with the client in transitioning of a process during the inception of a project.

Should have transitioned processes (not mandatory)

Understanding the client requirements and updates and passing the same information to the
   team members.

Performance Management :

Analyzing the team performance and identifying the training needs and providing inputs to the
   PM (if required).

Giving feedback to the team based on their performance

Ensuring training/refresher trainings are conducted by SME’s on a regular basis.

Providing inputs to the PM’s on performance of the teams, training needs of the team members,
   rewards and recognitions, confirmation of probationary team members etc.

Involved in taking appraisals of the team members with the PM’s.

Compliances :

Adherence to company policies, rules and regulations

Responsible for complying with all QMS, ISMS Policies and other organizational policies of the
   team.

Ensuring the TAT and SLA’s are met by the team.

Facing ISMS, QMS and other audits (if required)

Qualifications  :

Engineer (from any specialization)

Soft skills required  :

Excellent Oral and Written Communication skills

Good client interfacing skills

Good mentoring skills

Energetic and self driven individual

Self motivated and team worker

Work Experience  : Fresher / 1 - 5 years of work experience as a TL or Asst. TL BPO industry 

Location : Nagpur 

Office Timings : Should be flexible to work in all the shifts (7 am – 3 pm, 3 pm to 11 pm, 11 pm to 7 am, 8.30 am to 6 pm, 6 pm to 3.30 pm) 

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