Company : iGATE Patni
Website : www.igatepatni.com
Job Title : Trainee Associate - Application Support
Qualification : Any Graduate / Post Graduate
Experience : 0-1 Years
Job Location : Mumbai
Job Description :
- Preparing Project Dashboard for senior management every week which shows the overall progress of the goals of the project.
- Preparing SLA reports on weekly basis and sending it to management and clients.
- Preparing dashboards and presentations for clients and thereby analyzing the overall performance of the process.
- Preparing Unit calculation report every month for billing from the clients.
- Preparing/Updating Daily Ticket analysis & Daily Ticket summary Report.
Desired Candidate Profile:
- Good reasoning and analytical skills, client communication both verbal & written. Monitoring the ticketing tool/queues, assigning and notifying about the tickets to appropriate teams/stake holders.
- Providing time to time process updates to the senior management.
- Keeping track of all Starters and Leavers and taking care of creation and deletion of all accounts (client id's).
- Notifying clients and SDM about new Joiners and Leavers.
- Collecting data, analysis, Report formulation and management of MIS
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