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Saturday, 5 May 2012

CGI Hiring Service Desk Position at Bangalore

Company        CGI Information Systems and Management Consultants

Website          www.cgi.com

Eligibility        B.E/B.Tech, B.Sc

Experience     0-2 Years

Location         Bangalore

CGI Information Systems and Management Consultants

Job Role: Service Desk Position

Job Summary :

• Respond to requests for technical assistance

• Research reported incidents using available information resources

• Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools)

• Diagnose and resolve technical hardware and software issues

• Log all service desk contacts within the incident management tool

• Document all troubleshooting steps and resolution activities within the incident management tool

• Follow standard help desk procedures

• Assign non-resolved incidents or service requests to the appropriate support team

• Proper assignment of tickets (ticket coding and ‘assign to’ groups)

• Ticket Follow-Up: Daily monitoring and action of individual queues

• Identify and escalate incidents requiring urgent attention and action

• Stay current with system information, changes and updates

• Adherence to schedule / compliance for attendance

• Compliance for CGI IS/IT Policy and well as CGI Code of Ethics

CLICK HERE TO MORE DETAILS & APPLY

3 comments:

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There are many websites dedicated for govt jobs information, but this site seems very special with all the latest updates and current affairs.

Thanks for sharing this wonderful information,Govt Jobs in Karnataka

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