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Wednesday 11 July 2012

Job Openings in iGATE Patni for Freshers : Trainee Associate - Application Support



Job Openings in iGATE Patni for Freshers : Trainee Associate - Application Support

Company : iGATE Patni

Website : www.igatepatni.com

Job Title : Trainee Associate - Application Support

Qualification : Any Graduate / Post Graduate

Experience : 0-1 Years

Job Location : Mumbai
            
Job Description :
  • Preparing Project Dashboard for senior management every week which shows the overall progress of the goals of the project.
  • Preparing SLA reports on weekly basis and sending it to management and clients.
  • Preparing dashboards and presentations for clients and thereby analyzing the overall performance of the process.
  • Preparing Unit calculation report every month for billing from the clients.
  • Preparing/Updating Daily Ticket analysis & Daily Ticket summary Report.
Desired Candidate Profile:
  • Good reasoning and analytical skills, client communication both verbal & written. Monitoring the ticketing tool/queues, assigning and notifying about the tickets to appropriate teams/stake holders.
  • Providing time to time process updates to the senior management.
  • Keeping track of all Starters and Leavers and taking care of creation and deletion of all accounts (client id's).
  • Notifying clients and SDM about new Joiners and Leavers.
  • Collecting data, analysis, Report formulation and management of MIS
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